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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 12710 homeowner reviews to learn why they are the right team to build your new home.
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Pulte Homes
has 4 out of 5 stars in All Areas
12710 Reviews in All Areas
Star Rating Breakdown
5 ★ 6010
4 ★ 2648
3 ★ 1905
2 ★ 1109
1 ★ 1038
Ratings by Category
Overall 4
Quality 3.8
Trustworthiness 3.9
Value 3.9
Responsiveness 3.8
Customer Reviews
I expected better Quality for the money I’ve spent
- Aiyesha O.
- Verified HomeBuyer
- June 27, 2019
- Palm Springs, FL
I’m disappointed with the way certain things were done in the home. Everyday I’m finding more and more things that weren’t done correctly
Pulte Homes responded:
We're sorry to hear that you've had a disappointing experience and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very poor job on finishing and not good customer service
- Rajesh D.
- Verified HomeBuyer
- June 25, 2019
- Plymouth, MN
very bad customer service from builder manager , service people . Had issue with garage door , they saying we hit the door by car !! Very irresponsible builder
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and have shared your comments with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
No overview, poor quality and not responsive
- Roy S.
- Verified HomeBuyer
- June 18, 2019
- Powell, OH
We need some repairs NOW and very poor quality compared to Pulte in Arizona
Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - If you are considering a Pulte home, I would strongly encourage
- Anonymous
- Verified HomeBuyer
- June 11, 2019
- Westfield, IN
If you are considering a Pulte home, I would strongly encourage you not to! This experience has been nothing but a nightmare. Quality and attention to detail are severely lacking. After spending a significant amount of time after closing having contractors correct items, they actually have created more issues and damages because no one from Pulte is managing the process. Pulte relies in the homeowner to find things or otherwise they hedge on it being overlooked.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have and we'd really like an opportunity to discuss this feedback with you. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
New Home
- Anonymous
- Verified HomeBuyer
- June 11, 2019
- Estero, FL
The home was not completed, had a gigantic list of cosmetic issues that weren't small. Very poor quality build, Pulte as a whole can care less about customer service. I would never recommend a Pulte home to anyone that I know and I would never consider purchasing a Pulte home in the future in any capacity. My advice.. Run....
Pulte Homes responded:
We're incredibly disappointed to hear that you've experienced issues with the quality of your home and with customer service. We'd like to know what we can do to help so please email us at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Do not move in until you inspect throughly
- Chad K.
- Verified HomeBuyer
- May 29, 2019
- Houston, TX
Paint is very sloppy, a lot of carelessness.
Pulte Homes responded:
We're sorry to hear that there were issues with the paint in your new home and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Beware! Zero quality of workmanship!
- Rahbn R.
- Verified HomeBuyer
- May 16, 2019
- Tucson, AZ
Do not buy a Pulte home unless you like fixing things yourself or having contractors coming and going once you move in. Our home was not nearly complete yet our scheduled closing was fast approaching. We were assured that it would be done in time. Pulte scheduled what they term as a "Build Quality Celebration" AKA final walkthrough 3 days before closing (side note - there was almost zero leeway as to the time and date Pulte required this to be done). The walkthrough was anything but a "celebration". The LACK of quality workmanship and things that were not complete was appalling! We made a ...
Pulte Homes responded:
Thank you for bringing this to our attention. We apologize that you had this experience and we will share your comments with our local leadership team. Please contact us at socialcare@pultegroup.com if you'd like to discuss your experience further. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - This was by far my worst home buying experience.
- Danielle B.
- Verified HomeBuyer
- April 23, 2019
- Kennesaw, GA
This was by far my worst home buying experience. I will never purchase another Pulte home, the workmanship was extremely bad for the price paid. The builders, contractors and warranty department were extremely untrustworthy and not willing to make their errors right without me putting up a fight.
Pulte Homes responded:
We are disheartened to read your review and we'd like to hear more about your experience. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
If you WANT a QUALITY HOME... find a different builder
- Anonymous
- Verified HomeBuyer
- November 13, 2018
- Brentwood, CA
We love our first new home, because it belongs to us... however, the quality and workmanship Pulte gives their clients is close to zero. I have seen apartment maintenance men do finer work then that which is made up within our home. Once you close, despite issues you find during your walkthrough - you can kiss your “fit to finish” warranty and the communication from your Pulte contacts goodbye. It’s a good thing we are in the construction business otherwise I might have cried (more) when we moved in. From the concrete in our driveway cracking, holes in the stucco finish, front doors that ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I became the field manager myself
- Anonymous
- Verified HomeBuyer
- November 03, 2020
- Austin, TX
After moving in, we have had so many issues with our home that we regret buying it. It’s as if no one looked at the home to ensure things were done right. Cabinets are misaligned, improperly installed, broken, nails missing from showers, grout is multiple colors or missing, door knobs damaged, paint splashes and grout EVERYWHERE, light fixtures installed crookedly, framing issues, dirt and sawdust everywhere, nails in carpet, metal debris in lawn - this is an absolute nightmare. For all issues we have been told to coordinate with the warranty dept. I should receive a stipend for the work I’ve ...
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your home and are dealing with unresolved concerns. We would like to look into the situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS
Total Score 1
Quality 1
Trustworthiness 0
Value 1
Responsiveness 0
Narrow Reviews by Area
- Akron, OH (128)
- Albuquerque, NM (230)
- Ann Arbor, MI (147)
- Atlanta, GA (415)
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- Bergen County, NJ (64)
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- Houston, TX (278)
- Hunterdon County, NJ (61)
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- Indianapolis, IN (545)
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- Lakeland-Winter Haven, FL (120)
- Las Vegas, NV (410)
- Los Angeles, CA (33)
- Louisville, KY (115)
- Martin-St. Lucie-Okeechobee Counties, FL (121)
- Middlesex County, NJ (11)
- Minneapolis-St. Paul, MN (358)
- Morris County, NJ - Coming Soon!
- Myrtle Beach, NC (114)
- Naples, FL (237)
- Nashville, TN (204)
- Oakland-Alameda, CA (134)
- Ocean City, MD - Coming Soon!
- Orange County, CA (44)
- Orlando, FL (736)
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- St. Cloud, MN - Coming Soon!
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Floorplan Name:
